Engineering Analyst I
Location: Somerville New Jersey
Description: Kaztronix LLC is in need of Engineering Analyst I right now, this position will be placed in New Jersey. For complete informations about this position opportunity kindly read the description below. PRODUCT COMPLAINT ANALYST
General Summary
Deals with internal and external customers on product complaints. Works independently with minimal supervision.
Principal Duties! and Responsibilities (essential functions)
Interfaces with external customers, sales representatives and international affiliates.
Manages product complaints using the electronic system CHATS.
Differentiates between product inquiry and product complaint and forwards to respective location for prompt customer service.
Interfaces with electronic systems (e.g. CPAS, COACT, LIMS)
Determines negative trend and enters product complaint into CPAS while identifying corrective/preventive action team.
Makes MDR/MDV decisions for product complaints.
Assists in providing analysis of trends and factors to Operations and technical staff management for resolution.
Utilizes statistical tools to provide technical groups and sales/marketing groups with the appropriate information on field product quality.
Provides timely process and response to external customer for closure or product complaint.
Provid! es support to facilities during audits.
Supports Proj! ect Managers or Managers on various projects.
Accountable for all product complaints from inception to closure as well as corrective action follow-up.
Works independently with minimal supervision.
Supports safety and environmental initiatives.
Education and/or Experience
BA/BS in Scientific, Technical or Engineering field.
BSN in nursing considered.
Desirable knowledge of statistical applications and auditing practices.
Technical background needed (systems, software programs, research)
Preferred Industry Medical Devices/diagnostics and/or other regulated industry.
Other Skills and Abilities
Competency in MDR and Vigilance regulations, medical knowledge, liability law, product use, product complaint and inquiry processes, submission practices.
General competency in QSR/ISO knowledge
Product/process knowledge
Good written/ oral communications skills an! d good computer skills,
Customer service oriented
Knowledge in existing quality systems
Ability to handle multiple priorities
Respect confidentiality.
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If you were eligible to this position, please email us your resume, with salary requirements and a resume to Kaztronix LLC.
If you interested on this position just click on the Apply button, you will be redirected to the official website
This position starts available on: Tue, 09 Jul 2013 06:56:08 GMT