Are you a friendly and service oriented professional and have a love of multitasking and problem solving?
We’d like to welcome a Call Center Representative (Information Central Representative) responsible for servicing our members’ needs by providing friendly, prompt, and efficient service to our Member-owners over the phone or online.
REQUIREMENTS & RESPONSIBILITES
- Service our members’ needs by providing friendly, prompt, and efficient service to our Member-owners.
- Handle all account inquiries while providing the highest level of service.
- Respond to callers regarding all Credit Union products and services over the phone.
- Hours: Monday- Friday 8:30am to 6:00pm, Saturdays 9:00am to 2:00pm
- LBS Financial is normally open for business from Monday – Saturday. Your individual department needs may vary and you will be provided a specific work schedule based on business needs. Part-time hours require working on Saturdays. Also, in order to accommodate the needs of our Membership, it may be necessary to adjust individual work schedules to meet the needs of the department and our Membership.
EDUCATION & EXPERIENCE PREREQUISITES
- Pleasant personality and phone voice, including excellent telephone manners and technique.
- Ability to learn quickly.
- Ability to use online computer terminal and standard office equipment.
- Ability to work well with Members, co-workers, dealers, and supervisors.
- High School graduate or equivalent.
- Call Center experience of two or more years desirable.
- Prior experience with a financial institution a plus.
BENEFITS & TOTAL REWARDS
- Voluntary Medical & Dental benefits.
- Accrued Time Off: Vacation, Sick, and Floating Holiday.
- Voluntary 401(k) & the opportunity to qualify for fully funded pension plan.
- Rewards and Recognition Program.
- Paid Volunteer hours.
- Loan discounts and free branch services.
- Discount entertainment, movie tickets, travel, car rentals, and much more.
We are looking for friendly, caring, and enthusiastic individuals with a passion for service and accuracy to join our team! LBS Financial employees enjoy a unique culture centered on the values of Trust, Human Focus, Value, and Teamwork. Come join a team that values Members & Employees (ME).
As part of our screening process, LBS Financial conducts background investigations on candidates who have been extended a contingent offer and who have agreed and authorized us to do so. This investigation will include a credit report, adult criminal history search, Social Security search, employment verifications and various Government regulatory and compliance searches like Terrorist Watch Lists etc.
LBS Financial employees must be eligible to be bonded through a fidelity bond to cover employee loss and risk.
For additional information about our Credit Union and to apply for this opportunity, please visit our website at www.lbsfcu.org/careers. EOE
PAY RANGE
Minimum: $18.00 Midpoint: $21.74 Maximum: $25.48
Above is the pay range for this position. Our pay ranges are designed to accommodate candidates with diverse skill sets and experience levels, as well as provide opportunities for growth and tenure within the role. For most candidates, new hire salaries usually fall within the minimum and midpoint range of the pay scale. However, any offer made to a candidate will be determined based on their specific qualifications, including their knowledge, skills, education and experience, as well as internal equity consideration.
Open Monday-Friday 8:30am-6:00pm,
Saturday 9:00-2:00pm (Required)
Budgeted 24-29 hours a week
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