$ads={1}
Role: Customer Support (Cherokee Language)
Location : Remote
Job Description : The primary objective of the associate is to review various text present in the video & images and transcribe the text and give their individual judgements/decisions being provided as per the task guidelines to facilitate project objectives of machine learning.
Key responsibilities
- Evaluate the content and tag the text presenting the video and images based on guidelines provided by the client.
- To review the contents present in the video and images and to give their judgements/decisions as per task guidelines.
- Create boundary boxes to select image files, join boxes as per instructions, do transcription, make sentence correction as per own judgment and given guidelines.
- Do Calibrations sessions within a Team, with other locations or even with clients as per instruction from Command Center or superiors.
- To coordinate with other team members for sharing best practices.
- Work independently and within a team
- Communicate well with internal and external contacts as per requirement.
- Manage multiple assignments simultaneously without any / minimal guidance or help from seniors or peers team members
- Adhere to Tech Mahindra and client’s procedures, policies and guidelines
- All KPI related tasks must be followed &adhered to avoid business impact
- To ensure that breaks are pre-approved by SME, Team Leader or Manager
- Follow all instructions from the Team Leader, Command Centre or superiors.
- Adhering to all Office and Process specific policies.
- Maintain confidentiality for all process related work and other office related critical details
- Any additional ad hoc tasks that may contribute to a better service to the client or improvement to the KPI
Skills/qualifications required
- Language Proficiency: Written and Verbal expertise in the specific language being selected for. Also fluent reading and writing. Should be expert in English and fluent in Cherokee so that command center, Team lead communication can be feasible.
- Cultural Affinity: Must have a good knowledge like a Native on the cultural and other traditional aspects about the country, the language has mainly originated from.
- Computer Skill: Basic level computer handling skills along with a typing speed of 25-30 Words per minute. Achiever who gains satisfaction from providing excellent customer service
- Excellent in verbal & written communication.
- Strong sense of logical reasoning with decision making.
- Should have the ability to multitask and be flexible to work on rotational shifts.
Job Type: Contract
Salary: $35.00 - $40.00 per hour
Benefits:
- Health insurance
- Work from home
Shift:
- Day shift
Work setting:
- Remote
Language:
- Cherokee (Required)
Work Location: Remote
$ads={2}
