Where do you belong?
Your career is more than just a job, it's part of your life. Whether you’re a clinician, or non-clinical professional, at USACS you'll feel a sense of connection working with clinicians and office staff who share your interests and values. We want you to love coming to work each day because you believe in what you do and the people with whom you work. We care about your success.
USACS also understands that location is important. We offer career opportunities for clinicians and non-clinical support staff from New York to Hawaii and numerous points in between. Our supportive culture, outstanding benefits and competitive compensation package is best in class.
Job Description
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Position is responsible for researching payment posting issues between Athena and USACS through to resolution. Applies incoming unpostable/correspondence records from the Athena workflow to the correct patient accounts. This includes reviewing support documentation to determine how to appropriately apply payments or correspondence.
Location: Remote
ESSENTIAL JOB FUNCTIONS:
- Researches Posting Verification items within Athena; Fully worked status.
- Follows appropriate steps to resolve fully worked inventory.
- Analyzes user requirements and recommends technical solutions to other teams/business partners to ensure timely and accurate resolution of issues.
- Works with Athena team to ensure ERA/EFT payors are consistent and provides feedback and solutions via CRM portal.
- Assist with balancing and review of third party relationships.
- Provides technical support for any missing electronic and paper claims processing to teams; monitors Track It.
- Reviews opportunities to convert all One Time Use credit card payors to EFT/ACH.
- Reviews and uploads ERA files as needed from Payor Web Portals into Athena.
- Working with other staff to manage priorities. Help to resolve complex payment verification issues.
- Review A/R management needs of additional businesses; advise of any opportunities to improve days in A/R.
- Participates in meetings as needed.
- Alerts management to unusual issues.
- Assists with additional documentation for Universal SOP’s.
- Assist with new associate training on Posting Verification.
- Applies incoming unpostable/correspondence to the correct patient accounts.
- Gathers, reviews, and verifies support documentation to ensure that payments are applied correctly
- Totals all inputted account edits and ensures that the total is equal to the batch total for the day
- Communicates with other department personnel to resolve payment issues
- Perform and assist with other department duties as needed.
KNOWLEDGE, SKILLS AND ABILITIES:
- Knowledge of and skill in using personal computer hardware and software in a Windows environment with an emphasis on spreadsheets.
- Ability to identify, research and solve problems and discrepancies and communicate them to management.
- Ability to communicate with employees and management in a courteous and professional manner.
- Ability to maintain confidentiality.
- Ability to process assigned duties in an efficient and organized manner.
- Ability to effectively perform in a multi-task work environment.
- Ability to work overtime and put forth extra effort when needed.
- Ability to pay close attention to detail.
- Ability to perform basic mathematical calculation such as adding, subtracting, multiplying and dividing.
- Strong problem solving skills.
- Strong written and verbal communications skills.
EDUCATION AND EXPERIENCE: Required: High School Diploma or equivalent
Hourly Rate: $12.91 - $21.52
Rate may be determined on several factors including but not limited to knowledge, skills, experience, education, geographical location and requirements stated in job description
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