Full-time Medical Call Center Customer Service Representative (Must be English/Spanish speaking)
Job Description
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- Outbound dialing both manually and using an automatic dialing system.
- Meet and maintain performance standards and monthly goals.
- Data research and multitasking; must be able to read client notes, maneuver through the collector's working screen and client portal, payment portal, listen, and talk simultaneously
- Data entry; must learn company standard abbreviations and codes
- Must learn about laws and regulations that govern the industry
- Problem solving and negotiating; will be required to gather information from the consumer as well as information from the account and figure out the best possible solution
- Escalate calls when necessary; must be able to recognize when a call needs to be escalated for further assistance
- Attend all training classes (must pass all training tests given)
- Perform other duties as assigned or requested
- High School diploma or equivalent.
- Experience/training in standard computer applications (e.g. word processing, databases, and the internet).
- Must have ability to adapt to fast paced, dynamic environment
- Must live within driving distance of our West Covina, CA office
- Fluent Bilingual is a must – English/Spanish
- Spanish certification – up to $2 extra per hour
- Training will be compensated (at wage offered)
- Medical and Dental benefits effective immediately
- Vacation and Sick Accruals
- 6 paid legal holidays
- Employee Stock Ownership Program
- Work from home (this is based on performance and any changes in law or client requirements to work from the office)
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